Shipping policy
Shipping
We ship across the world*
*All the countries covered by reputed courier partners like DHL, FedEx, etc.
Upon completion of order placement, you will receive an email confirming your order. Please contact our helpdesk (wecare@stitchnest.com or call +91 82872 52544) if you haven’t received a confirmation email.
Delivery charges depend on your location. Please check your order summary to understand the delivery charges for individual products. Free shipping is available on all orders above Rs. 2499* within India.
(*Excluding certain product categories)
Shipping timelines:
Ready-to-dispatch soft furnishings such as cushions, tablecloths, table runners, throws, placemats, napkins, bedsheets, fitted sheets, quilts, and pillow covers: 3-4 business days.
Delivery time solely depends on our courier partner. We only partner with reputed courier services that provide live tracking for all shipped orders.
Due to the recent COVID situation, processing times have increased by 1–3 business days. Delivery time also depends on the location and local government safety guidelines.
While we aim to ensure the product reaches you on or before the estimated delivery time, unavoidable circumstances may cause delays. In such cases, please reach out to us (wecare@stitchnest.com or call +91 82872 52544) for updates on your shipment.
You can log in to your account on our website and track the order status. Once shipped, you will receive an email with the tracking ID, which can be used on the courier service provider’s website to track the shipment.
If you are having trouble receiving updates on your order, please contact our customer care via email or phone.
We accept cancellations only before the order is shipped. Once the order has been shipped, cancellation is not possible. For cancellation, contact Customer Care prior to dispatch. We will respond within 24 hours of receiving your request. Custom orders cannot be cancelled.
Refund / Return
We are unable to accept returns after 5–6 days of the delivery date.
If you have received a wrong product, incorrect size, or a product with a manufacturing defect, you must ship the product back to our address in unused condition, with tags and original packaging.
Upon receiving and verifying the returned item, we will issue a replacement or process a refund.
Please notify us within 24 hours of receiving the package in case of wrong or defective items. Email us at wecare@stitchnest.com and call +91 82872 52544. We will assess the issue and provide a solution promptly.
Important: Only listed products are eligible for return. Customized and discounted products are not eligible.
Returns and replacements are only possible for ready-made products in the following cases:
- Wrong product received
- Incorrect size
- Manufacturing defect
We may request photographs of the defect/damage to assess and offer an appropriate resolution.
If your order is found damaged or items are missing post-delivery, contact us within 24 hours. We will respond within 48 hours. Issues reported after 24 hours will not be considered for returns or exchanges.
In case of verified damage, we will replace the item at no additional cost. If replacement is not possible, we will offer an alternative product, store credit, or a refund via the original payment method.
We pack our merchandise with utmost care. If your package is received in a poor condition or appears tampered with, please notify our Customer Care team immediately.
